• Transport Record Data Processing
  [Collection and input of trip record into TRIMS]
  
  
• Address Verification/Cleansing
  [TRIMS system compares patient/guarantor address information to USPS database for correction, fast forward update or for account classification change]
  
  
• Skip Tracing
  [Research of accounts with invalid addresses]
  
  
• Customer Service
  [Servicing of all patient inquiries at our national call center (Toll Free Numbers are provided).
  
  
• Electronic and Manual Filing of Claims
  [EDI claims filing with clearinghouse and printing/mailing of paper (1500) forms.]
  
  
• Early-Out Collections
  [Collection calls made in at-least thirty day intervals on past-due accounts up to 120 days old]
  
  
• Private-Pay Billing
  [Billing of accounts where no third-party payer is available.]
  
  
• Payment processing
  [Reconciliation and posting of payment and appropriate contractual adjustments to accounts]
  
  
• Reporting
  [Choice of over forty standardized reports. Customized reports can be built.]
  
  
• Medicare and Medicaid payment analysis
  
  

Specialized

• Collection Agency Service
  [Collection calls and billing of accounts past-due 120 days and greater under our In-House Third-Party Debt Collection Agency representation.]
  
  
• Credit Bureau Reporting
  [Report delinquent accounts to national credit bureaus]
  
  
• Lock Box Services
  [Depositing of clients funds directly into client trust account with Southwest’s banking institution. Copies of payments and EOB’s are forwarded to Southwest for proper account posting.]
  
  
• Trauma Registry Reporting
  [Creation and electronic submission of transport record data file to appropriate agency(ies).]
  
  
• Documentation Training
  [Training in the gathering and proper completion of transport run records to maximize revenues while maintaining compliance.]
  
  
• Ambulance Billing Consulting
  [Don’t want to outsource? Let Southwest show you how to do your own billing! Call our Client Service Department at (214) 573-2900 for information}